Refund policy

At makeupmart, we take great care in packaging and shipping every order. To keep this process fair and transparent for both our customers and our business, please read our return and refund policy carefully before placing an order.

Eligibility for Return/Refund

• Returns and refunds are only accepted for products that arrive damaged, broken, or defective.
• We do not accept returns for change of mind, wrong size/shade selection, or reasons unrelated to product damage.

Video Proof Requirement (Mandatory)

• Customers must record a clear, continuous unboxing video starting from the sealed package to fully opening the product.
• The video must clearly show the package's outer condition, the sealed state, and the damage upon opening.
• Claims without a complete, unedited unboxing video will not be accepted under any circumstances.
• Photos alone are not sufficient proof.

How to Claim

1. Record the unboxing video as described above.
2. Contact makeupmart within 24 hours of receiving your order via WhatsApp/Email with your order number and the video.
3. Our team will review the video and confirm eligibility within 2-3 business days.

Refund/Replacement Process

• Once approved, you will be offered either a replacement product or a refund (as per availability and customer preference).
• Refunds will be processed within 7-10 business days after approval, via the original payment method or bank transfer.

Non-Returnable Situations

• Products damaged due to mishandling after delivery.
• Claims made without unboxing video proof.
• Claims reported after 24 hours of delivery.